Encompass Managed Document Solutions

Being Powered by the People means we don’t just provide solutions—we provide the services and support you need from start to finish and everywhere in between. And we’re here for support afterwards. For more than 10 years, our Encompass Managed Document Solutions team has been helping businesses reduce costs and improve productivity. We bring you the best printing solutions by partnering with companies like HP and Lexmark. We are here to help you print smarter, work secure and improve your workflow, all while saving your company up to 40% with short-term solutions and sustainable long-term improvements.

Toshiba masters provide all your document management service & support
Our people evaluate your fleet to provide an accurate assessment of your current situation

Discovery

Our trained team of business experts will provide an accurate assessment of your current situation by evaluating your entire fleet of devices, your culture and your processes. We will address your cost targets, seek out opportunities for device consolidation, and evaluate issues such as distributed versus centralized print, document workflow, security, and energy and waste reduction to ensure the strategy will work best for you.

Our implementation team will create a focused order-to-delivery plan

Design

Our implementation team will create a focused order-to-delivery plan once the strategy is developed. A project manager will oversee the process, and coordinated national and local service teams will help identify machine setup requirements and develop your training plans and materials. We utilize all collected data to support this phase, establishing user roles/permissions, create catalogs, and assess data and reporting requirements.

We execute the plan, meet commitments, making mid-course corrections, measure customer satisfaction, and review the program

Deployment

Strategies will be put into action in five stages—executing the plan, meeting commitments, making mid-course corrections, measuring customer satisfaction, and reviewing the program. Regular account reviews ensure our solution continues to deliver cost savings and productivity improvements.

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Printing smart has never been easier. We will help you manage all your devices, how they’re printing, and even how often. We’ll get you printing more efficiently so you can save your money for more important things. We even offer service and support of products outside of our e-STUDIO line, like HP and Lexmark.

Toshiba manages all your devices, how they’re printing, and even how often
With Toshiba’s PageSmart program, you only pay for what you use

Do more with less and only pay for what you use with Toshiba’s PageSmart program. There’s no paying for supplies that sit on a shelf. We roll service, supplies, parts and labor all into one low, cost-per-page price. We will completely manage all your printers—regardless of manufacturer. Waste can be easily controlled, lowering your printing costs with print tracking and regular reporting. Free up your cash flow so your IT department can focus on more critical issues, saving you time and money.

Cut your printing expenses by up to 40% with efficient, easy-to-implement solutions

We’ve partnered with companies like PaperCutMF and Pharos to help you print less and save more. With efficient, easy-to-implement solutions for businesses of all sizes, we can cut your printing expenses by up to 40%.

Monitor and manage your printing assets with our Global Services Portal, so you can take control of your fleet. Toshiba’s Global Services Portal is a fully protected, user-friendly website that allows you to track device use so you can buy more efficiently. Manage your fleet overall, easily order supplies and equipment, and request services.

With our Global Services Portal, we will help you monitor and manage your printing and assets so you can take control of your fleet.

e-BRIDGE CloudConnect

An exclusive Toshiba device feature, the e-BRIDGE CloudConnect tool works behind the scenes for you, managing your devices remotely by gathering information about your machine via the cloud. That means you can spend less time managing your devices and free up your resources with remote meter reads, firmware updates, and toner alerts to trigger automatic supplies deliveries. It’s easy to set up too, with no software installation required—simply install as a firmware update.

e-BRIDGE CloudConnect
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Our trained and certified experts can help you protect your data and your business with security you can see. We’ll analyze and assess security for your devices, access to those devices, and documents. Next, we’ll help you implement that plan so you can rest assured your business will be safe and secure.

Toshiba's trained and certified masters can help you protect your data and your business

We partner with leading software companies to bring you more security.

Device security is a top priority at Toshiba, so our security experts work hard to ensure the integrity and confidentiality of all your communications. Our experts are ready to secure your devices from encryption of data to network and IP security. When it’s time to replace a device, Toshiba’s experts will ensure the hard drive is erased to keep your information safe and secure.

From encryption of data to network and IP security, our masters are ready to secure your devices

We’ll help you let the right users in and keep the wrong ones out. Our experts have developed simple, yet highly effective methods of establishing access security that won’t inconvenience users. Allow administrators to control access at the device in the same way it’s controlled from the desktop. Get valuable data tracking and usage information by enabling department codes and giving authorized users full functionality at the device. Allow access or set usage limitations with the swipe of a card. Our people will work with you to find the best access security features for your needs.

Toshiba can help you establish admin control access at the device and desktop level, enable department codes, get tracking and usage data, set usage limits.

Protect your work and maintain privacy with advanced features that ensure your documents end up in the right hands. We’ll help you set up security policies that remain with documents as they travel in and out of your organization. Prevent the wrong person from picking up a print job or hold print jobs until a user is physically present. Use SecurePDF to protect scanned documents with password protection. No matter your privacy concerns, Toshiba’s experts will find the right solution for you.

Set up security policies that remain with documents as they travel inside and outside of your organization. Protect scanned documents with password protection using SecurePDF.
When it’s time to replace a device, we will remove any and all data before it leaves the premises to keep your documents safe and secure.

Secure To The End

We won’t let you leave critical data behind on your hard drive. When it’s time to replace a device, we will keep your documents safe and secure by removing any and all data before it leaves the premises.

Improve your workflow with Encompass Document Solutions and our team of experts. We will help your organization perform more efficiently, work smarter and maximize your existing technology investment.

Capture, file, share and store documents more efficiently with our workflow solutions to streamline and improve document intensive processes by effectively distributing information that is needed across your organization. Our collaboration solutions to help you create powerful print communication and electronic documents for cross-channel messaging will also help you integrate existing workflow processes.

Learn how we can help you with document capture solutions, cloud mobility and document tracking, also.

With our workflow solutions to capture, file, share and store documents more efficiently, you can streamline and improve document intensive processes by distributing information that is needed across your organization.

Easily convert paper documents to digital files. Our experts can help you organize with more efficient workflows. Intelligently scan and route documents to workflow processes, email, cloud storage and collaboration tools with our portfolio of capture software solutions. Capture the contents of the documents with the broad array of tools within the business applications, ECM (Enterprise Content Management) and EDM (Enterprise Document Management).

  • Automate manual processes
  • Capture documents to convert to formats such as Microsoft Word, Microsoft Excel, and searchable PDF
  • Scan documents into Microsoft SharePoint or Exchange directly from your Toshiba MFP
  • Create customized workflow processes
  • Scan documents into defined workflow processes directly from the Toshiba MFP touch-screen panel
Convert paper documents to digital files easily.

Access information anytime, from anywhere, with our cloud mobility solutions. Create, access, share and print content through cloud storage applications.

  • Scan documents from your Toshiba MFP directly to cloud-based storage
  • Increase information accessibility
  • Print directly from a smartphone or mobile device
  • Improve group collaboration
Our cloud mobility solutions enable mobile users to access information anytime, from anywhere. Content can be created, accessed, shared and printed through cloud storage applications.

We provide security-based solutions to prevent unauthorized access to output devices and documents, as well as solutions for tracking, measuring and monitoring document output to print devices.

  • Monitor and control copying, faxing, scanning and printing
  • Save paper and reduce printing and copy that is not necessary
  • Reduce print volume and waste, thus achieving green initiatives
  • Invoke print policies and measure results
We provide solutions for tracking, measuring, and monitoring document output to print devices, as well as security-based solutions that prevent unauthorized access to output devices and documents.
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Office

Rochester, NY

180 Kenneth Dr.
Rochester, NY 14623

General Inquires
585-427-2222

Sales
tim.o’neil@tbs.toshiba.com

Service and Supplies
800-727-4264

Billing
585-427-2222
kim.mitchell@tbs.toshiba.com

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