Products
To provide you with the best solutions, we offer a wide range of products and services and even partner with other leaders in the industry like HP and Lexmark. We offer digital signage solutions to help you communicate better.
Printing
Systems
Toshiba offers a wide selection of copiers, MFPs, barcode printers, and fax machines to get you working more efficiently—whatever the size of your company.
Digital
Signage
Digital signage solutions that, together with your information, help your business communicate smarter.
Software Solutions
Toshiba’s software solutions help you capture, manage, deliver and secure your documents better.
Support
At Toshiba Business Solutions, client satisfaction is our number one priority. We are available Monday through Friday 8:00 a.m. to 5:00 p.m. to answer your questions, show how we can help you communicate smarter or schedule a service visit.
Your local office:
Irvine, CA
888-827-9378
Sales: Kirk.Pierson@tbs.toshiba.com
Service and Supplies: 800-321-5773
Billing: 888-827-9378
Encompass Managed
Document Solutions
We at Toshiba are here to save your company up to 40%, so you never have to buy another printer again and pay only when you print. With local service backed by global strength, we’ll get you working more securely—improving your workflow, and helping you create a more efficient and safe document management environment.
Work
Secure
Let our people pinpoint your document and device vulnerability, providing you with a detailed security plan.
Improve
Workflow
Our people will help you create a direct, effortless connection to the documents you need at the moment you need them.
Ellumina Digital
Signage Services
Ensure your message won’t be missed with digital signage. Let our experts guide you through the rapidly evolving digital display arena to provide you with dynamic, cost-effective, start-to-finish solutions.
OmniChannel
We can help you manage networked communications and offer service plans to fit your needs.
Digital Signage Services
We’ll get your business communicating smarter with customized digital signage solutions.
Industry Solutions
As experts in our industry, we can help you in your industry. We’ll customize solutions to get you communicating better, and working faster, safer, smarter, and greener.
Using Automated
Meter Reads
Stop reading the meters on your printers and copiers, and let our secure software do it for you. With automatic meter reading, your usage data is automatically gathered and securely sent to your account representative.
Just how safe is it? It’s as safe as looking at an online banking statement. Only the usage information is collected, and none of your file data is ever collected. Save money and time with more accurate reporting, fewer billing errors, and less busywork.
How to Sign Up
FAQ
Manually Enter
Your Meter Reads
Customers who have an active service contract with Toshiba Business Solutions can submit their meter reads for copiers online by clicking the button below:
Remote Support FAQ
FREQUENTLY ASKED QUESTIONS ABOUT REMOTE SUPPORT
Q: How does this service work?
A: Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.
Q: Can my support representative look through files without my knowledge?
A: Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
Q: How is security maintained?
A: At the beginning of a screen-sharing session, you and your support representative are connected via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.
Q: What are the minimum requirements for my computer and Internet connection?
A: For your support representative to view your desktop, your computer should meet these requirements:
- Windows® 2000, XP, Vista, or Windows 7, Windows Server 2003, Windows Server 2008 or Mac® OS X 10.4 or later
- Internet Explorer 6 or later, Netscape Navigator 4.0 or later or Mozilla Firefox 1.0 or later or Safari 1.3 or later
- DSL, or cable internet speeds recommended
- Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
Q: Is the plug-in virus free?
A: Yes, the plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.
Q: What is the size of the file that I will download to engage in a screen-sharing session with my support representative?
A: The file size ranges between 329 kb and 580 kb.
Q: Are there any files or folders left on my computer after the session ends?
A: The downloaded file stays on your computer; however, the file is useless without a new "encryption key." To download a new encryption key, you would need to initiate a subsequent session with a support representative. Screen-sharing sessions have to be initiated by you, not a support representative.
Create. Record. Share. Manage. Display.
