TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. RANKS SECOND IN J.D. POWER 2004 COPIER CUSTOMER SATISFACTION STUDY
Third Annual Study Measures Copier Customers’ Satisfaction In The Areas Of Product, Sales and Service
IRVINE , California ( Nov 18, 2004 ) :
Toshiba America Business Solutions, Inc. (TABS) today announced it ranked second in the J.D. Power and Associates 2004 Copier Customer Satisfaction StudySM. The study, now in its third year, measures the satisfaction of business customers with copier/multifunction products based on three factors that define customer experience - product (49 percent), sales (38 percent) and service (13 percent). The 2004 Copier Customer Satisfaction Survey is based on responses from 2,986 decision-makers at small, medium and large businesses in a variety of industries.
"Toshiba is very proud of our score with the J.D. Power study because it means we’re meeting the high standards of our customers," said Rick Taylor, senior vice president, Sales, Marketing and Business Operations, TABS. "Toshiba is dedicated to providing the best products possible that offer real value to our customers’ businesses, backed by dealers who are well equipped to offer the highest level of sales and service support."
About Toshiba America Business Solutions
Toshiba America Business Solutions, Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers and toner products throughout the United States, Latin America and the Caribbean. Headquartered in Irvine, Calif., TABS has four divisions: the Electronic Imaging Division, Toner Products Division and Document Solutions Engineering Division; and Toshiba Business Solutions (TBS), which operates a national network of wholly owned subsidiaries.
Named the most favored manufacturer in seven of the past eight years by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the "Copier Manufacturer of the Year" by the Marketing Research Consultants (MRC) in 2004, 2002, 2001, 1998 and 1997, was named to the CIO 100 for being one of the top 100 "agile" companies in the world in 2004, and received the CIO Web Business award for its leading edge intranet site in 2000, 1999 and 1998.
TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 62nd largest company in terms of sales. Ranked by Fortune magazine as the 8th Most Admired Electronics Company in America and 9th Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2003 was approximately $53 billion.
For more information on Toshiba copier, facsimile, multifunction printing products, network controllers or toner products, or for a dealer in your area, call 1 800 GO TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.