TOSHIBA AMERICA BUSINESS SOLUTIONS INC. HONORS 77 NATIONAL AND INTERNATIONAL DEALERS WITH THE 2007 PROMASTERS AWARD FOR EXCELLENCE IN TECHNICAL SERVICE AND SUPPORT

Toshiba Recognizes Outstanding Office Equipment Dealers for Demonstrating Exceptional Performance in the Areas of Customer Service and Support

IRVINE , California   ( Apr 11, 2007 ) :

Toshiba America Business Solutions Inc. (TABS) today announced the recipients of its annual ProMasters Award, recognizing technical service and customer support excellence among its network of office equipment dealers. The ProMasters Program and Award were developed by TABS specifically to ensure the highest standard of technical expertise and service in the industry.  
  
“We’re thrilled to report that this year 77 dealerships from across the country and South America have been recognized with the ProMasters Award,” said George Colborn, vice president, service, TABS. “The Toshiba organization places a very high priority on customer satisfaction, and the growing number of recipients of our ProMasters Award demonstrates our success in achieving our goal of raising the industry standard for outstanding service and customer support.”  

Only dealers that have surpassed rigorous standards and evaluations through an ongoing qualification process, and that continually demonstrate an unyielding commitment toward providing exceptional customer service and knowledge in support of TABS’ multifunction products (MFPs), printer and facsimile products are eligible to receive the ProMasters designation. Those dealers that earn satisfactory scores of at least 700 out of a possible 1,000 in the evaluation process receive the honor of ProMasters status. The highest-scoring dealer in each region (with a minimum of 850 points) is named the ProMasters Top Achievement Award Winner. The 2007 

Top Achievement Award Winners

  • American Business Equipment
  • Nauticon Imaging Systems
  • Howard D. Happy
  • Stargel Office Solutions
  • Candle Business Systems
  • Toshiba Business Solutions – Brazil

Toshiba Business Solutions Winners

  • TBS – NE
  • TBS – NY
  • TBS – KY
  • TBS – MI
  • MBA of CA
  • Hawaii Business Equipment
  • TBS – CO
  • TBS – MN
  • TBS – CA/NV
  • TBS – MO/KS
  • TBS – FL
  • TBS – TX

ProMasters Award Winners

  • American Business Equipment
  • AA Office Equipment Co., Inc.
  • Aaron's Products, Inc
  • ABS Business Products
  • Action Business Systems, Inc.
  • Adams Remco, Inc,
  • Advanced Business Equipment
  • Advanced Business Tech
  • Advanced Image System
  • Advanced Office Systems, Inc.
  • Atlantic-Tomorrows Office
  • AVC Office Automation
  • Office Solutions Group
  • Pacific Office Auto.
  • Premier Systems, Inc.
  • Ranko S.A.
  • Saymar Digital Systems
  • Southwest Copy Systems, Inc.
  • Stargel Office Solutions
  • TBS – Brazil
  • TBS – CA/NV (NW)
  • TBS – CO (NW)
  • TBS – FL (SE)
  • TBS – KY (MW)
  • TBS – MI (MW)
  • TBS – MN (MW)

  • Aztec Imaging Solutions
  • Bishop Business Equipment
  • Business Solutions International
  • California Office Systems
  • California Office Systems
  • Candle Business Systems (NE)
  • Chicago Office Technology Group
  • Coast To Coast Business Equipment
  • Coastal Business Products
  • Commercial Equipment Co.
  • Copier Corporation of America
  • Copy Concepts, Inc.
  • Copy Doctors, Inc
  • Copy Products, Inc.
  • Delta Blue Electronics
  • Dick Roundtree Copiers, Inc.
  • Diversified Business Solutions
  • Document & N/W Technologies
  • Eagle Systems, Inc.
  • Engle Business Systems
  • Hagan Bus. Machines of Jamestown
  • Hagan Bus. Machines of Meadville
  • Hagan Bus. Machines
  • Harrisburg Copiers, LLC
  • Hawaii Bus. Equipment (NW)
  • Howard D. Happy
  • HPS Office Systems
  • Imagetec L.P.
  • Integrated Office Technologies
  • James Imaging Systems, Inc.
  • Kelley Imaging Systems
  • Keystone Digital Imaging
  • Marnett Business Center
  • MBA of CA  (NW)
  • Michael Bus. Machines, Inc.
  • National Copier   
  • Nauticon Imaging Systems
  • North Star Digital Imaging
  • Northern Business Systems
  • Office Business Systems, Inc.
  • Premier Business Products
  • TBS – NE (NE)
  • TBS – NY (NE)
  • TBS – TX (SE)
  • TBS – MO/KS (MW)
  • The Copy Shop
  • Turks Kern Copy, Inc.
  • U.S. Business Technologies
  • United Imaging
  • United Imaging
  • VanDyke, Inc
  • Zoom Imaging Solutions

All TABS dealers nationwide are eligible to enter the ProMasters competition. Qualifications for receiving the ProMasters Award include the fulfillment of specific and demanding requirements, including:

  • Toshiba Trained Technicians – ProMasters dealers must maintain a minimum number of technicians with authorized training on each TABS MFP, printer and facsimile model.  These technicians must be certified through TABS' training and service development programs.
  • Field Service Operation – ProMasters dealers must manage a comprehensive field service operation and possess proper service tools, manuals, and technical bulletins to ensure timely onsite repair and maintenance of customers' products.
  • Ongoing Customer Relations Program – To ensure all TABS customers receive responsive customer support, ProMasters dealers must maintain an ongoing customer relations and satisfaction training program for all technicians and customer support personnel.
  • Proactive Preventative Maintenance Program – ProMasters dealers must maintain a preventative maintenance program for all customers' equipment based on TABS' periodic inspection policies and procedures, ensuring ongoing reliability of  TABS' products and eliminating unnecessary downtime and operating expenses.
  • Equipment Appraisal – To ensure all ProMasters dealers are maintaining TABS' products according to prescribed standards, all dealers are subjected to a random field equipment appraisal by TABS' Regional Service specialists.  These appraisals ensure customers' products are adequately maintained.

In addition, TABS dealers that meet these standards are then scored and evaluated by Toshiba’s Regional Service Departments in a number of service, competency, efficiency, and customer satisfaction areas. Detailed, onsite evaluations of customers’ equipment also are performed with grading on equipment condition, performance and overall customer satisfaction.

About Toshiba America Business Solutions Inc.

Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Manufacturer of the Year” eight times by Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 “bold” (2005) and “agile” (2004) companies in the world.

TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 91st largest company in terms of sales. Ranked by Fortune magazine as the eighth Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2007 was approximately $76.6 billion.

For more information on Toshiba copiers, facsimiles, multifunction printing products, network controllers or toner products, or for a dealer in your area, call (800)-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com

.