TOSHIBA AMERICA BUSINESS SOLUTIONS INC. ALIGNS WITH MWA INTELLIGENCE, INC. TO ENHANCE DEALER CUSTOMER SERVICE CAPABILITIES
Toshiba’s Network of Independent Dealers Further Streamlines Field Operations with Access to New Technologies and Advanced Professional Services
IRVINE , California ( Jan 10, 2007 ) :
Demonstrating its ongoing commitment to delivering unparalleled customer service, Toshiba America Business Solutions Inc. (TABS) today announced an agreement with MWA Intelligence, Inc. (MWAi), an industry-leading provider of remote asset management, service and mobile workforce automation solutions and services. The relationship provides MWAi’s Intelligent Service solution to TABS’ network of independent dealers in order to integrate advanced mobile resource management tools into the field services and back-office operations of TABS’ independent dealer channel, resulting in expedited customer responsiveness through real-time situational awareness.
“TABS prides itself on delivering world-class customer service, and we continually seek out and integrate the latest technologies that enable our dealers to maintain a competitive edge,” said Mark Mathews, vice president and general manager, TABS. “Our agreement with MWAi provides TABS independent dealers with value-added tools that streamline communications between field technicians and the end-users who rely on them.”
With the MWAi Intelligent Service solution, TABS independent dealers can now - more - augment their existing service software with real-time management of field personnel via mobile devices including Windows Mobile, laptops and Blackberries. MWAi’s feature-rich solution suite delivers barcode scanning, electronic signature capture, mapping, intelligent routing and schedule, service data reporting and benchmarking to manage employees, assets and business operations more efficiently. The Intelligent Service module also enables remote management of mobile workers, automated dispatch workflow, streamlined service operations and facilitates the exchange of business-critical information.
As incentive for TABS independent dealers to subscribe to the MWAi Intelligent Service software, they will enjoy discounted implementation fees and subscription agreements. Qualifying organizations can defray those expenses with co-op dollars when applicable.
“In an age of growing competition and commoditization, we are proud to support Toshiba’s quest to differentiate itself through the delivery of truly world-class customer service,” said Michael T. Stramaglio, president and CEO, MWAi. “Our goal is to seamlessly provide dealer field personnel and management with the data required to optimize decision-making and maximize device uptime.”
About MWAi
MWA Intelligence, Inc. offers leading edge technologies, world-class customer service and many years of expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote assistance management and improved service standards. MWA Intelligence has developed a platform-independent approach to asset, service and mobile workforce management that is flexible and scalable to accommodate company’s unique requirements and grow as your business model evolves. Our solutions drive greater customer satisfaction and profit to the bottom line. For more information, please visit: www.mwaintelligence.com.
About Toshiba America Business Solutions Inc.
Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.
Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Manufacturer of the Year” eight times by Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 “bold” (2005) and “agile” (2004) companies in the world.
TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 91st largest company in terms of sales. Ranked by Fortune magazine as the eighth Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2007 was approximately $76.6 billion.
For more information on Toshiba copiers, facsimiles, multifunction printing products, network controllers or toner products, or for a dealer in your area, call (800)-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com
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