MARKETING RESEARCH CONSULTANTS NAMES TOSHIBA AMERICA BUSINESS SOLUTIONS INC. AS MANUFACTURER OF THE YEAR FOR SECOND YEAR IN A ROW
Toshiba Again Captures Prestigious Title Based On Annual Dealer Survey Results
IRVINE , California ( Oct 02, 2008 ) :
Toshiba America Business Solutions Inc. (TABS) today proudly announced it has once again earned the “Manufacturer of the Year” title, as named by Marketing Research Consultants Inc. (MRC), a Hamburg, New Jersey-based consulting firm. Based on results from MRC’s 23rd Annual Dealer Survey, TABS was again voted the top manufacturer for “providing excellent customer support with a highly competitive product line.” This award marks the eighth time in 11 years that TABS has been singled out by its dealer community as being the best of the best and a true manufacturing partner dedicated to their ongoing success. A total of 275 dealers from across the country participated in the 2008 survey.
"At a time when dealers are increasingly expressing their displeasure with their major manufacturers and suppliers, they voiced their approval, above all others, of Toshiba America Business Solutions," said Frank G. Cannata, president of MRC. "Within the survey, we ask dealers to rate their major MFP provider. Toshiba ranked first with a 2.44 approval rating out of a possible 3.0. Our findings clearly show that independent MFP dealers and solutions providers believe they are best served by partnering with Toshiba America Business Solutions."
“At Toshiba, we truly value our dealer community and constantly strive to be the best possible partner: That means developing programs, training and tools to improve their customers’ business and, in turn, improve their dealership,” said Mark Mathews, president and chief operating officer, TABS. “Being selected as the 2008 ‘Manufacturer of the Year’ reaffirms that we are delivering the innovative products, solutions, service and support that they want and need to grow and succeed in their market.”
The MRC “Manufacturer of the Year” award is presented to the company which provides a highly competitive line of products, solutions and services in innovation, market direction, reliability and pricing, but also has excelled in providing excellent communications, marketing and technical support. TABS first won this honor in 1997, then again in 1998, 2001, 2002, 2004, 2005 and 2007.
About Marketing Research Consultants, Inc.
Founded in 1979, Marketing Research Consultants Inc. (MRC) was established by Frank G. Cannata to provide guidance and counseling to the office products industry. Frank Cannata is noted for his analytical skills, on-target predictions, and current management information pertaining to the office products industry. MRC offers two publication services: The Cannata Report and LiveWire. The Cannata Report is a monthly management report aimed at the office equipment reseller, and LiveWire is an electronically transmitted office technology news service.
About Toshiba America Business Solutions Inc.
Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.
Named the most favored manufacturer nine times by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Manufacturer of the Year” eight times by Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 “bold” (2005) and “agile” (2004) companies in the world.
TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 91st largest company in terms of sales. Ranked by Fortune magazine as the eighth Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2007 was approximately $76.6 billion.
For more information on Toshiba copiers, facsimiles, multifunction printing products, network controllers or toner products, or for a dealer in your area, call (800)-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.